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Terms and Conditions
Please read the following terms and conditions ('Agreement') carefully as any purchase of products will be subject to these terms and conditions. They set out the agreement between UK Juicers (referred to in this Agreement as "we", "us" or "our") and you ('You' means the person, persons or company viewing this website or placing an order on the website). At no point are your statutory rights affected.
The websites www.ukjuicers.com and www.ukjuicers.co.uk are owned wholly by UK Juicers Limited (referred to throughout this website as 'UK Juicers'), whose registered office is 29b Mill Lane, Acaster Malbis, YORK, YO23 2UJ. United Kingdom. Registered in England and Wales. Company Registration Number 04486135.
Ordering methods and confirmation
Products displayed on our website can be ordered online through our secure server. We accept most major credit/debit cards. We do not accept payment by American Express or Diners Club and we only accept payment by Electron by telephone or in writing. If you have placed your order on our secure website, you will receive an email as confirmation of your order. This will be sent within 24 hours. When your order is ready to dispatch you will receive a second email, confirming that we have received your payment and that the goods are about to be shipped. If you do not wish to use our secure online ordering service you can also order:
By telephone on: +44 (0)1904 757070 (Office hours 8.30am-5.30pm Monday-Friday)
Or
By Post: Cheques should be made payable to 'UK Juicers Limited' and sent with the total order value including carriage (our carriage costs are shown below) to:
UK Juicers Limited
Unit 5 Harrier Court
Airfield Business Park
Elvington
YORK
YO41 4EA
United Kingdom
Please make sure to give a complete order itemization including delivery cost, your full name and delivery address. An order form can be sent to you on request.
Delivery Times
UK Juicers can deliver goods to destinations within the UK and worldwide.
We usually dispatch mainland UK orders on an overnight courier service or by first class mail for small items. We normally dispatch items in stock on the same working day if we receive your order by noon, or the following working day if we receive your order later in the day. This means you should receive your order (if in the UK) either the next working day or within 2 working days of ordering. Delivery to remote areas of the UK can sometimes take an extra day. As a safety margin we ask that you allow up to 5 working days for delivery. In the unlikely event that delivery may exceed 5 days we will notify you before processing your payment, giving you the option to cancel.
Customers will usually receive delivery to mainland Europe within 3 to 4 days of the order being placed, and the rest of the world within 10 days. However, delivery on all overseas orders will be advised individually and depending on destination. Please contact us if you require further details.
For courier delivered items please ensure that someone will be present at the delivery address to receive the order, as packages will not be left without a signature on behalf of the recipient without written consent at the time of placing the order. It may be more convenient for you to specify a work or business address for delivery. If no one is present at the time of attempted delivery for courier delivered items, the courier will leave a contact card. They will usually re-attempt delivery on 2 further occasions. After three attempts the package will be returned to us and we will contact you to see if you still wish to receive your order. We reserve the right to make a further delivery charge if you want to redirect goods that are already in transit, or if you want us to dispatch goods that have been returned to us because you were unavailable to receive them.
If the goods are not delivered within the timescale set out above, and no card has been left by the courier, please contact us.
Delivery Prices
Our delivery prices to addresses in the UK (excluding Channel Islands) are not based on weight or number of items ordered, but on total order value. They are calculated as follows:
| Total Order Value | Delivery Cost |
| £0-£20 | £2.95 |
| £20.01-£30 | £3.95 |
| £30.01-£50 | £4.95 |
| £50.01-£125 | £7.50 |
| £125.01 + | £9.95 |
European Delivery Prices
We can delivery to the following European countries at the prices shown in the table. If your country is not listed or you live outside Europe, please contact us for a delivery price.
| Country | Order Total | |||
| £0-£25 | £25.01-£200 | £200.01-£400 | £400.01+ | |
| Zone 1 Belgium, Channel Islands, Ireland, Luxembourg, Netherlands |
£10.00 | £25.00 | £30.00 | £35.00 |
| Zone 2 France, Germany, Monaco, Spain |
£10.00 | £30.00 | £32.50 | £40.00 |
| Zone 3 Austria, Czech Republic, Denmark, Finland, Italy, Poland, Portugal, St. Vincent & Grenadines, Sweden |
£10.00 | £32.50 | £37.50 | £45.00 |
| Zone 4 Andorra, Greece, Liechenstein, Norway, San Marino, Switzerland |
£10.00 | £37.50 | £42.50 | £50.00 |
| Zone 5 Albania, Belarus, Bosnia and Herzegovina, Bulgaria, Canary Islands, Croatia, Cyprus, Estonia, Faroe Islands, Gibraltar, Hungary, Iceland, Latvia, Lithuania, Macedonia, Malta, Moldova, Romania, Russian Federation, Slovak Republic, Slovenia, Turkey, Ukraine |
£12.50 | £42.50 | £47.50 | £52.50 |
Your right to cancel
Under the Distance Selling Regulations the customer is given the right to return unwanted goods within a fixed time period. This "cooling-off" period gives you 7 working days in which to cancel your order without giving a reason. The cooling-off period starts on the day after the day that the goods are received. During this time you are only required to inform us that you wish to cancel the order and you are not obliged to return the goods within the cooling-off period.
When exercising the right to cancel during the cooling-off period, goods are to be returned at the customer's expense. However, refunds are not dependent on the goods being returned. If goods are not returned to us after a customer has exercised the right to cancel, we require that they are made available for collection. The direct cost of collection will be deducted from the refund. You will remain liable for the cost of any goods that are not returned or made available for collection. We will pay the refund to your original payment card within a maximum of 30 days from the date of cancellation, if the card has expired during this time or if you paid by another means, we will pay the refund by cheque. Where a returned item forms part of a larger order, only the proportion of the delivery charge applying to that item will be refunded.
We want you to be happy with your purchase so please check that it meets with your approval within the cooling-off period. We do not accept returns of unwanted goods after this period has elapsed unless they are faulty.
If you are ordering from outside the EU, the Distance Selling Regulations do not apply and you will not be entitled to a full refund if you wish to cancel. If you wish to cancel an order from outside the EU please contact us.
Returns
Please ensure when returning goods that you use a reputable delivery service that can provide evidence that they have delivered the goods back to us. We can arrange a reasonably priced courier collection service for larger items, please contact us for details. Please ensure that items for return are packed with sufficient care to ensure damage does not occur in transit. We will not accept responsibility for damage to returned items caused by insufficient packaging. In most cases, sufficient packaging means inside a strong cardboard box with adequate internal cushioning around the product. If you would like any advice on this please contact us.
Faulty Goods and Warranty Issues
This section is in addition to individual manufacturer's warranties and details the process by which products can be returned to UK Juicers for repair or replacement.
Please contact us if you believe you have received faulty goods. Faults occurring after the 7-day cooling off period are still covered by the Sales of Good Act (1979) and also by the individual manufacturer's warranties that come with some products.
Please call in advance before returning faulty items as it may be that we can rectify problems without the item being returned. If this is not possible, we will pay for faulty goods to be returned to our premises (UK only) and forwarded to you after replacement/repair, for a period of up to six months after you receive them. If goods returned during this period are found to be without faults, or if a fault is caused by damage or misuse, you will be responsible for paying our collection and subsequent delivery costs before they can be returned to you. If the fault is the result of damage or misuse, you will also be responsible for the cost of any repair or replacement that you request. Misuse includes failing to take reasonable care of the product.
After six months has elapsed from receipt of an order, the customer is responsible for the cost of returning faulty goods. If a fault is found to have occurred due to accidental damage, misuse or expected wear and tear you will be informed of the cost of repair/replacement and return delivery. When payment is received, the goods will be returned to you. If the product has a manufacturing defect that is covered by guarantee we will assist in organising warranty support. Please note that with many products UK Juicers does not deal directly with warranties/repairs and will pass your details to, or ask you to contact the company that does. Repairs and replacements will be subject to that company's Terms and Conditions in such cases. However, the first point of contact should any problem arise is with us. We handle warranty support for some products at our premises.
Waste Electrical And Electronic Equipment Regulation 2006
At UK Juicers we care about the environment and we realise that customers sometimes worry about the environmental consequences of disposing of their old electrical appliances. In accordance with the above regulation, if you return your old product to us within 28 days of buying a similar new product from us, we will ensure that it is correctly disposed of. Please note that the regulation states that this is on a 'like for like' basis – so you can't send us your old washing machine when you buy a new blender!
Making a complaint
We welcome any form of feedback to help us to improve the service we offer. If you have a complaint regarding any aspect of UK Juicers Limited please contact us. We endeavour to respond to all complaints within 5 working days. We will keep you informed as we handle your complaint and will, in most cases, be able to resolve this within 30 days.
Links to other websites and services
This website contains links to other websites which are not under the control of, nor maintained by, UK Juicers. These links are provided for your convenience only and we cannot be held responsible for the content of those sites.
Governing Law
This agreement between UK Juicers and you shall be governed by and interpreted in accordance with UK law, and UK courts shall have jurisdiction to resolve any disputes.
©Copyright 2003-2008 UK Juicers Limited
All rights, including copyright, trade marks, names and logos, used in relation to this website are owned by or controlled for these purposes by us. Nothing in this Agreement confers on you any licence or right under any of our trade marks, names or logos or those of any third party.
We reserve the right to issue legal proceedings against any companies or persons who copy any text, photographs, images, graphics, logos, button icons, trademarks or any part of this web site. The content of this website is and remains the intellectual property of UK Juicers Limited.
