Non-UK Customer FAQs

Here are a few frequently asked questions from customers outside the UK. If you can’t find the answer you are looking for and would like to ask us something – click here

Q: Are all the products the correct voltage for use in Europe?

A: Yes. All our electrical products are suitable for electrical supplies rated at 220/240 Volts and 50 Hz, so they work properly in ALL European countries and many countries outside Europe. This is true for every product on our website, including American brands like Omega, Excalibur, L’Equip, Sunkist and Champion Juicers.

Q: Do your products have the correct plug for my country?

A: If we don’t have the product available with the correct type of electrical plug for your country, we will send a plug adapter free of charge, so that you can use it without changing the power cord.

Q: What do you charge for shipping to my country?

A: We try to keep our shipping charges as low as possible. Some higher value orders are shipped free outside the UK. Please consult the table below to see the order value levels that achieve free delivery outside the UK. If your country is not shown in the table please contact us.

CountryOrder Value£0-£250£250.01-£500£500.01+
Zone 1
Austria, Balearic Islands, Belgium, Channel Islands, Czech Republic, Denmark, France, Germany, Ireland, Luxembourg, Monaco, Netherlands, Poland, Slovenia
Zone 2
Croatia, Estonia, Finland, Hungary, Italy, Latvia, Lithuania, Malta, Portugal, Romania, Sardinia, Sicily, Spain, Sweden, Switzerland
Zone 3
Bulgaria, Corsica, Gibraltar, Greece, Norway
Zone 4
Belarus, Canary Islands, Cyprus, Iceland, Israel, Kosovo, Macedonia, Moldova, Montenegro, Serbia, Ukraine
Zone 5
Albania, Australia, China, Hong Kong, Indonesia, Japan, Malaysia, New Zealand, Singapore, Taiwan, Thailand

Q: How long does delivery take to my country?

Please see the delivery times below. Please note this is an approximate guide only and actual shipping times may occasionally vary.

UK Highlands & Islands, Channel Islands & Northern Ireland: 2 days

Mainland Europe: 3-6 days

Rest of Europe: 4-7 days

Rest of World: 4-10 days

Q: What happens if I receive my order and it has been damaged during shipping?

A: We use reputable couriers and damages are extremely rare. However, any goods that are damaged during transport will be replaced free of charge and we will send our courier to collect the damaged item(s). Please report any damaged goods immediately.

Q: What happens if a fault develops with a product and I need warranty support?

A: In the unlikely event that you receive a product that is faulty, we will arrange free collection and replacement for a period of up to 6 months. We want our customers to be delighted with their purchase and with any aftercare that may be needed. On higher priced items we may choose to offer a repair instead of a replacement if the item has developed a fault after some use. Many product issues can be resolved without returning an item to us. After the first 6 months we may ask you to contribute to the cost of returning an item to the UK if it becomes necessary. Most manufacturing defects show up early in the life of a product and our range is selected for quality and reliability, so it is unlikely that you will ever need to pay any costs in relation to returning a product to the UK for service under warranty.

Q: Will I have to pay customs clearance charges, taxes or duty on my order?

A: Any UK tax included in our displayed web prices will be deducted from the order value at checkout for non-UK orders. This also applies to orders to the Channel Islands and Gibraltar. Any applicable local tax and import charges will be charged to the customer upon arrival with the delivery agent in the destination country. They will contact you with details of any payment due when they are ready to deliver your order.